"Before I can walk in anothers shoes, I must first remove my own." Sean Covey "The 7 Habits of highly effectiveTeens."
The shoes in this qote are the point of the listening skills. First you need to understand then you need to be quiet while the other vents his/her feelihngs to you in confidence. Some times Revere is needed of you from the person in question, and you need to give it without complaint.